Frequently Asked Questions

With Visit Milan Pass, you can visit Milan’s top attractions in a simple and flexible way. Choose one of the predefined passes with a set number of entries included, or create your own personalized pass by selecting the attractions you want to visit (with up to 10 experiences available). Before completing your purchase, you can check availability for each attraction and book your entries in advance, allowing you to plan your itinerary with complete peace of mind.

Yes, by choosing the customizable version, you can create your own Visit Milan Pass by selecting the attractions you prefer. You can choose from 10 attractions and include anywhere from 2 to 10. Before completing your purchase, you can check availability for each attraction and book your entry in advance.

If you choose the 2-day or 3-day version instead, you can still customize your package by adding extra attractions on top of those already included.

Once purchased, you will have 6 months to use your Visit Milan Pass.

All your tickets will be available in the "MyPass" section of your Visit Milan Pass app. You will also receive a copy of the voucher by email.

Entry conditions for children and teenagers vary depending on the attraction selected. Some attractions included in the Visit Milan Pass offer free admission for younger visitors or minors, such as the Pinacoteca Ambrosiana (free for children up to 5 years old), the Museum of the 900 (free admission up to 17 years old), and the Pinacoteca di Brera (free for visitors under 18). Other places may offer reduced rates based on age, for example the Last Supper Museum (reduced ticket for visitors aged 18–24). We recommend checking the specific details for each attraction, as some discounts may not always be available.

No, the Visit Milan Pass is non-refundable, although some of the included services may be eligible for a refund, which must be checked on a case-by-case basis.

Access dates can be changed subject to attraction availability by contacting the provider’s Customer Service directly. You will find their contact details in the PDF you will receive by email.

If you have difficulty finding this information, you can contact our Customer Care team via WhatsApp at +39 344 068 5624 (Italian and English) or email us at info@milanpass.eu.

Yes, you will need to book your visit for each attraction before purchasing the Visit Milan Pass.

If you experience any issues, reach out to assistance on WhatsApp at +39 344 068 5624 (Italian and English) or send an email to info@milanpass.eu.